How It Works

When it comes to pricing, the answer isn't always straightforward. We do have personal relationships with luxury vendors across the globe and access to deals not available to the public, which can often lead to better prices or added value. However, it always depends on the specifics of your trip. Factors like how close you are to your departure date, the destinations you're visiting, whether it's peak season, or if there are major events happening (think the Olympics or a Taylor Swift concert) can all affect pricing.

Our main focus isn't just on finding the lowest price, but on saving you time and stress while creating a bespoke itinerary tailored to your unique tastes. We work hard to ensure you get the best value for your investment, which might mean securing room upgrades, exclusive experiences, or other perks that enhance your overall trip experience. While we may not always beat every price you find online, the combination of our expertise, time savings, and added benefits often results in a better overall value for your travel investment.

We understand the appeal of staying in local accommodations like Airbnb or VRBO, but as your travel advisors, we can't book these for you or recommend them. The reason is that we can't guarantee a high-quality experience with individually managed properties. These accommodations often lack the consistent standards and reliable service that we ensure for our clients.

If you choose to book such accommodations, you would need to do so yourself and assume responsibility for any issues that might arise during your stay. However, we can still assist you with other aspects of your trip, such as flights, ground transportation, experiences, and transfers to cruises or tours after your stay.

For a guaranteed high-quality experience where we can oversee your entire trip, we highly recommend booking lodges, villas, or hotels that we have trusted relationships with. These properties meet our strict standards for luxury, service, and reliability, allowing us to ensure your comfort and handle any issues that might come up during your stay. This approach allows us to create a seamless, worry-free travel experience for you from start to finish.

Absolutely! We love hearing special event ideas and helping bring your vision to life! While we don't directly coordinate events ourselves, we have an extensive industry network that includes amazing contacts who specialize in event planning and execution. For instance, we can connect you with cruise event coordinators who regularly host special events at sea.

Where we can definitely assist is with the travel aspects of your event. We excel at managing the complexities of group travel, which can be quite challenging. We can help with booking group flights, arranging transportation for your guests, securing room blocks at hotels, and coordinating any pre or post-event travel experiences. We can also assist with travel-related communication to your guests, helping to ensure everyone arrives smoothly and on time for your special event.

Our goal would be to make the travel portion of your event as seamless as possible, allowing you and your event planner to focus on creating an unforgettable experience for your guests. Let's discuss your ideas further, and we can start connecting you with the right experts to make your vision a reality.

We'd love to! There's nothing more fun than sharing the love of travel with others, and accompanying a group trip can be an incredibly rewarding experience for everyone involved.

Of course, our availability will depend on the trip dates, the supplier you have in mind, and the size of your group. With enough flexibility and advance planning, however, all things are in the realm of possibility. We always strive to accommodate our clients' needs and desires.

Having your travel advisor accompany you on a group trip can be a fantastic idea for several reasons. Our presence allows for real-time adjustments to the itinerary if needed, enhancing the experience for everyone. We can also provide insider knowledge and tips throughout the journey, adding depth and context to your experiences! Plus, we can take care of all the logistical details (we have an MBA in cat herding), allowing you and your group to fully relax and enjoy your adventure.

Absolutely not! You should definitely reach out to us, even if you don't have a specific destination in mind yet. In fact, helping clients discover their perfect travel experience is one of our favorite parts of the job.

Our trip design form has an option for you to indicate that you're open to ideas and want to brainstorm. Many of our clients start this way, and you can see from our numerous testimonials how much they enjoyed the process of working with us to dream up a vacation that ended up exceeding their expectations.

Even if you're still not ready to book after our initial consultation, we have a great tool to keep the inspiration flowing. We can provide you with an exclusive invitation to a Virtuoso Wanderlist - a private, locked inspiration board shared just between us. Here, we can pin pictures, articles, and videos that spark your imagination and wanderlust. It's a great way to explore possibilities and refine your travel desires over time.

So don't hesitate to get in touch. We're here to help you turn your travel dreams into reality, even if those dreams are still taking shape!

Our service fees are non-refundable as they cover the time and expertise we've already invested in planning your trip. However, we understand that circumstances can change unexpectedly.

When it comes to canceling bookings with our travel partners, each vendor has its own cancellation policy. These policies are always clearly detailed in the quotes we provide to you, and they will be enforced accordingly if you need to cancel. Some may have cancellation fees, while others might offer more flexibility.

To protect your investment, all of our quotes include travel insurance options. When possible, we also provide choices between cash refunds and supplier-credit refunds, depending on the specifics of your trip and the policies of our partners. This gives you more flexibility and protection in case you need to change your plans.

We always recommend carefully reviewing the cancellation policies and insurance options before confirming your bookings. This way, you'll have a clear understanding of what to expect if you need to cancel, and you can make informed decisions about how to protect your travel investment.